Frequently asked questions about Slate-Lite

If you notice when reviewing your order that you have received the wrong material or decor, please contact our internal sales service: sales@slate-lite.com

You will make our work easier if you already attach one or two photos.

Slate-Lite has achieved the slip classes R9 (coloured slate) and R10 (mica slate).

If the goods have not yet been dispatched, then we can subsequently change the delivery address and dispatch to the correct address. Please note, however, that additional costs may be incurred if the delivery address is very far away (e.g. in another country) from the old, specified delivery address.

If the goods have already been dispatched, a subsequent change of the delivery address is unfortunately not possible. You then have the option of refusing acceptance so that we can pass on the correct delivery address to the forwarding agent or courier service.

Alternatively, you can accept the goods at the address and forward them to the correct delivery address yourself.

In all cases, please contact our internal sales department so that you can be helped quickly: sales@slate-lite.com