Frequently asked questions about Slate-Lite
If you have further questions that cannot be answered with our FAQ, please contact us:
Top 3 Questions
Register as a commercial customer and benefit directly from all the advantages!
It is best to register your company in our shop right now:
After successful activation by our sales department, you will be shown all conditions and prices directly.
Our other B2B services for you:
- Profitable and competitive pricing strategy
- Payment term 14 days (2% discount), otherwise 30 days o. SEPA after credit check
- Own B2B account with direct access to individual prices
- Automatic graduated discounts for online order
- Your individual company profile incl. Dealer search in our webshop (picture, text + link)
- Personal Key Account Manager for technical support via video, phone or on site
- Showroom discounts: 30% immediate / 30% credit
- Workshop and event support at your on site
- Joint online/offline advertising (newsletter, Google etc.)
- Social Media content (partner posts for projects)
- Media portal with extensive image and video material (projects, material, catalogues, advertising material, eLearning)
- Download area with data sheets, guidelines and manuals
- Certificate + trophy as official Slate-Lite Partner
- Annual Slate-Lite Partner Event
If the goods have not yet been dispatched, then we can subsequently change the delivery address and dispatch to the correct address. Please note, however, that additional costs may be incurred if the delivery address is very far away (e.g. in another country) from the old, specified delivery address.
If the goods have already been dispatched, a subsequent change of the delivery address is unfortunately not possible. You then have the option of refusing acceptance so that we can pass on the correct delivery address to the forwarding agent or courier service.
Alternatively, you can accept the goods at the address and forward them to the correct delivery address yourself.
In all cases, please contact our internal sales department so that you can be helped quickly: firstname.lastname@example.org
If you notice when reviewing your order that you have received the wrong material or decor, please contact our internal sales service: email@example.com
You will make our work easier if you already attach one or two photos.