Returns from Slate-Lite

Returns from Slate-Lite are generally possible.

Exception: Remaining stock, special formats and coated goods are excluded from exchange! (see also AGB point 12)

Please note point 12 of our GTC regarding possible returns:
Excerpt AGB 12.

Return or withdrawal from the order When returning ordered goods without material defects, 15% of the sales value or at least €30 will be charged for processing fees. The processing fees amount to a maximum of 150€. The shipping costs for the delivery will not be credited.
This regulation applies to business customers.
The goods must be undamaged, i.e. in the same condition as when they left the warehouse. This will be checked during the incoming goods inspection. Any breakages that occur during return shipment will be documented with photos and sent to the customer. In the event of breakage, the plate will be credited minus 50% of the purchase price. In the case of other defects, such as grease stains (finger grease), the board must be cleaned, for which 30% of the purchase price (per board) will be charged.

The customer must ensure that the goods are returned to us in a carton that is safe for transportation. Remaining stock, special formats and coated goods are excluded from exchange!

Inspection of the ordered goods by the customer: The customer must inspect the goods upon receipt of the parcel and check whether the shipping service provider has delivered the goods to the customer in perfect condition.
If damage is evident, the customer must not accept the goods and return them to the shipping service provider.

For all orders, care must be taken to ensure that the goods are allowed to acclimatize before unpacking (unrolling) to avoid breakages. We recommend shipping during the winter months (October - Easter), as well as to colder climate zones and countries, for large formats only flat on pallets to avoid damage during transportation and unrolling of the material. Shipping rolled with UPS is still possible at your own risk.

We would like to point out that you will receive all our invoices electronically as PDF files by e-mail and that you must keep these in unaltered form in accordance with the legal requirements applicable to you. They will not be sent separately in paper form.