Frequently asked questions about Slate-Lite
If you have further questions that cannot be answered with our FAQ, please contact us:
Our Service
In our "How to Slate-Lite" workshop, you will receive a detailed product overview, information on the material properties as well as extensive processing training in theory and practice.
Dates usually take place once a quarter, training location is in 53359 Rheinbach/Germany.
Note: We also offer workshops in Florida/USA and Barcelona/Spain.
For more information, please contact us!
The following services are included in the Slate-Lite training:
- Interactive training
- Theory: Detailed product overview and information on material properties
- Practice: Teaching of the most important work steps and special features during processing
- Catering throughout the day
- Exchange on industry-specific questions
- Certificate for successful participation
The next training date as well as the registration for the workshop can be found here: [Registration Workshop]
You can also order Slate-Lite directly from our shop in your individual desired size - this means there is no need to cut it to size on site and you can start processing it straight away.
Please only note the extended delivery time, as your decors will then be manufactured and shipped expressly according to your specifications.
Slate-Lite is a real stone veneer and impresses with its natural look and individuality.
Book our PHOTOMATCHING service with your purchase of Slate-Lite and you will receive a photo of a currently available batch by e-mail before the goods are dispatched. This allows you to see in advance how your Slate-Lite is designed in terms of structure and colour.
In order for our team to select your batch as accurately as possible, you can leave us any further wishes and requirements for your decor in the comments field when completing your order.
Please note: The shipping period will not start until your image selection has been confirmed.
We do not offer photo matching for the formats "stacking stone" and "30x60cm".
Register as a commercial customer and benefit directly from all the advantages!
It is best to register your company in our shop right now:
After successful activation by our sales department, you will be shown all conditions and prices directly.
Our other B2B services for you:
- Profitable and competitive pricing strategy
- Payment term 14 days (2% discount), otherwise 30 days o. SEPA after credit check
- Own B2B account with direct access to individual prices
- Automatic graduated discounts for online order
- Your individual company profile incl. Dealer search in our webshop (picture, text + link)
- Personal Key Account Manager for technical support via video, phone or on site
- Showroom discounts: 30% immediate / 30% credit
- Workshop and event support at your on site
- Joint online/offline advertising (newsletter, Google etc.)
- Social Media content (partner posts for projects)
- Media portal with extensive image and video material (projects, material, catalogues, advertising material, eLearning)
- Download area with data sheets, guidelines and manuals
- Certificate + trophy as official Slate-Lite Partner
- Annual Slate-Lite Partner Event
Conserving natural resources is close to our hearts and we put a lot of effort into recycling and reusing as many materials as possible.
For this reason, we would like to offer you the opportunity to return your Slate Lite samples to us if you no longer need them!
This way we can make your samples available to other customers and have fewer new samples to produce.
*)Of course we will refund the purchase price after receiving the returned, intact and complete samples. You only bear the costs of returning the samples to us.
*) The samples must be completely intact and undamaged in order to receive a refund. Sample sets must also be complete, with no decor missing from the set. All returned samples will be checked by us for integrity and completeness upon receipt. We will then contact you to clarify the details of the refund.
Return samples to: R&D GmbH (Slate-Lite), Boschstraße 12, 53359 Rheinbach, Germany.
For customers from the USA: Inc. Slate-Lite North America, Nelson Lacruz, 1620 Camerbur Dr, US 32805 Orlando
If possible, please enclose your customer number and invoice number with the samples and note the reference "SAMPLE RETURN" on the shipment.
You want special shapes or sizes from Slate-Lite?
We can offer you our laser cutting service for this.
Simply contact our sales department directly at sales@slate-lite.com.
You are welcome to visit us live on site in our showroom in 53359 Rheinbach/Germany.
Qualified employees will advise you there on all your questions about Slate-Lite.
Or visit us in Florida/USA or Barcelona/Spain.
You can also find certified Slate-Lite partners in your area via the dealers/processors page!